Division Objectives

• Plan, conduct and monitor the requirements and specifications of UIS’s information and communication technology infrastructure and infostructure.

• Ensure all computer hardware and software, including servers, printers, scanners, LCD projectors, internet lines, networks, systems, applications and websites, are always ready for use and well-maintained.

• Provide advisory and consultation services in ICT.

Division Functions

APPLICATION MANAGEMENT SECTION

• Design, establish and maintain application systems to support UIS functions.

• Maintain and improve the quality of developed application from time to time.

• Coordinate, monitor and ensure that information within the application systems is always updated and user needs and requests are fullfilled.

• Coordinate the resolution of problems related to access to application systems.

NETWORK MANAGEMENT AND ICT SAFETY SECTION

• Plan, manage, develop, monitor and increase the Local Area Network (LAN) and Wide Area Network (WAN) system network.

• Plan, manage, implement and supervise network equipment.

• Evaluate and test new network equipment technologies for implementation.

• Carry out planned system maintenance/upgrades according to current needs and resolve any technical issues related to the network systems and internet access.

• Formulate UIS’s ICT security policies and guidelines.

• Monitor activities in the UIS computer system and network, and manage ICT security incidents.

• Implement ICT security awareness programmes amongst UIS members. 

DIGITAL AND WEBSITE MANAGEMENT SECTION

• Manage, plan, design, establish, coordinate, monitor and maintain appropriate website and application services, as well as adherence to the UIS’s website guideline criteria.

• Study and identify new technology that may be adapted to aid the website and mobile application in functioning better.

• Ensure the website aligns with other IPT websites and complies with MAMPU guidelines.

• Administer, manage and provide supporting services for UIS’s teaching and learning applications (PdP).

• Manage and coordinate website translation work to ensure uniformity.

• Ensure the latest website content.

• Manage and administer security for the website databases, PdP web application and mobile application.

• Manage and carry out server configuration and software installation processes related to websites and mobile applications that comply with software development methodology.

OPERATION MANAGEMENT & ICT SUPPORT SERVICES SECTION

• Plan and manage UIS IT infrastructure operations as a whole to support UIS computer programmes.

• Monitor and analyse computer system performance and manage UIS computer systems to operate 24/7 with minimal downtime.

• Manage and operate disaster recovery, backup and restoration.

• Plan and manage desktop equipment in terms of procurement, installation, placement, loan, maintenance and disposal.

• Provide technical support services to users and manage ICT system complaints and software usage.

• Manage division files and expenses.